Three Chillies Creative Foods take pride in delivering quality antipasto products throughout Sydney. If your expectations have not been met, we would love to know about it, so please do not hesitate to contact us.
For any feedback or refund requests for online deliveries, please contact us via email at: [email protected]
We will refund the full amount for any products that have not met our promise for quality. The only thing we request is that our customers advise us within 24 hours of receiving delivery and provide a photo of the product where quality is in question so that the situation can be reviewed, feedback provided and proceeding action can be outlined.
All refunds will be credited back to the account the customer made original payment with and will appear in 2-3 business days.
Terms & Conditions
Three Chillies was established to offer a convenient way for customers to enjoy chef created meals delivered to their door. We reserve the right to make any changes to the menus at our discretion. In addition, we reserve the right to refuse orders from customers at our discretion. All Three Chillies meals are prepared and cooked in the same kitchen. We use a number of ingredients in our kitchen and while we do our best to ensure there is no cross-contamination, we cannot guarantee a total absence of any ingredient. If you have any concerns about the meals or the service we provide, please let us know and we shall be happy to discuss these with you.
We accept Visa debit & credit cards, Master Card and Amex. Your card will be charged in advance for the full value of the total order. Your order is only confirmed when you receive both an order confirmation and a payment confirmation.
We reserve the right to amend or refuse the sale, if the payment is not received prior to delivery day. Please note that prices may alter, and that we reserve the right to change prices without prior notice.
Your credit card number will not be stored once payment has been successful unless you elect this option. These details are are encrypted and held on the gateway providers’ site.
If you require us to access secure parts of your home or building in order to deliver Three Chillies, please notify us of this at the time of placing your order. Please keep us up to date with any changes that might affect our ability to deliver to you. If we cannot access your building because of changes that we have not been notified of, we will attempt to contact you to make other arrangements. If we are unable to deliver in such circumstances, we reserve the right to charge you for unsuccessful delivery in any event.
We will deliver Three Chillies to you as stated on our website. Time for delivery shall not be the essence of our contract. Due to circumstances beyond control, sometimes our drivers / couriers experience unavoidable delays. In these circumstances we respectfully request that you allow until 6pm for the delivery to occur. In the event that delivery still has not been made or attempted by the following day, we will either dispatch the goods again free of charge or make a full refund. We shall not be liable for any non-delivery, even if it is our fault, unless you notify us by telephone by within 24 hours of scheduled delivery. Any liability for non-delivery within 24 hours shall be limited to replacing Three Chillies within a reasonable time or issuing a credit note to you.
Three Chillies accepts no liability for the loss or deterioration of any goods once they have been delivered in accordance with the Customer delivery instructions and our terms and conditions.
Three Chillies will not be held liable for any financial or physical damages of any kind.
Three Chillies reserves the right to change or alter delivery days and cut off periods without notice.
Our products are packaged in polystyrene boxes with cold packs to maintain the required temperature. Frozen and chilled products should be put in freezers and refrigerators respectively upon receipt. Cooking and re-heating instructions must be followed closely. Make sure that re-heated food is piping hot throughout.
Three Chillies Guarantee
It is our intention to give total customer satisfaction through the goods and services we offer. Three Chillies should reach you in perfect condition. If you have reason to suspect that a product is somehow damaged, unfit for human consumption or is incomplete or has not been delivered, please contact us immediately. We shall endeavour to replace the items or give you an appropriate refund where possible. If you do not let us know within 24 hours of delivery, we may not be able to refund the item or replace it and you will be deemed as having accepted Three Chillies for that day, unless we agree otherwise. Please note we are unable to accept returns as we are governed by HACCP system and procedures.
Theft or suspected theft of Three Chillies from the delivery address shall not be deemed as the fault of either the courier or Three Chillies Pty Limited. Three Chillies accepts no liability for the loss or deterioration of any goods once they have been delivered and will not be held liable for any financial or physical damages of any kind. Please let us know immediately if you have reason to suspect that your delivery has been stolen from the delivery address. We shall liaise with you to make alternative arrangements if there is a risk that the theft will happen again, which may mean making alternative delivery arrangements. In the meantime, we reserve the right to suspend your deliveries until new arrangements have been finalised or to cancel the remaining deliveries provided that we refund to you the fees for the cancelled period.
Warranties and Liability
We shall not be liable by reason of any misrepresentation (unless fraudulent) or any breach of warranty, condition or other term (express or implied) or any breach of duty or negligence for any damages whatsoever
Use of the Website and our Publications
Unauthorised duplication or publication of any materials from our website is prohibited.
Unauthorised duplication or publication of any other materials including but not limited to, brochures, text, graphics, recipes, newsletters, the selection and arrangement thereof, and all software compilations, underlying source code and software (our “publications”) is prohibited.
As a use of the publications, you may retrieve and display content from the site on a computer screen and print out individual pages from the site on paper for the sole purpose of placing an order with us or using information from the Publications in the consumption of our products, but copying, modifying, or transmitting for any other purpose is strictly prohibited except with prior written permission from us. You may not commercially exploit any of the content of the Publications. You acknowledge that Three Chillies is our trade mark and that you may not use the name.
We shall not be liable for any delay or failure to perform any of our obligations under these terms and conditions due to any cause beyond our reasonable control, including industrial action.
These terms and conditions constitute the entire agreement between you and us and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
The waiver by us of any breach or default of these conditions shall not be construed as a continued waiver of that breach, nor as a waiver of any subsequent breach of the same or any other provision.
If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.